Bryan Blumenschein
Systems Administraton / Support Technician
- E: Bryan@BryanB.me
- W: BryanB.info
- P: 763.438.7979
Professional Profile
My passion for technology started more than 12 years ago. Patiently repairing and upgrading computers at a young age was an enjoyable experience. Helping others with their computer related issues is always something that comes easily to me. A strong retail background has left me with outstanding customer service skills and a vast knowledge of computer and phone systems. My passion for troubleshooting can be seen every day. I love repairing anything that is not functioning properly albeit a car, computer, cell phone, etc. The ambition to having an understanding of how everything works keeps me very driven. I am very enthusiastic in my work and enjoy seeing completed work in a timely manner. I enjoy creative thinking to solve issues as quickly and efficiently as possible.
Work Experience
June 2013 - Present
Technical Client Support, Pharmacy SME
Target Corp, Full-Time
- Supporting over 1915 Stores, Pharmacies, and Distrubtion Centers (US and Canada), and over 1000 applications.
- Working as a team in groups to assure training and project roll outs complete ontime and without downtime.
- Supporting, troubleshooting and repairing printers, computers & office equipment daily.
- Answer questions in person and via telephone while providing excellent customer service.
- Provided liasison support between L1 & L3 support durring roll outs while monitoring incident creation.
- Developed, created, and taught training for L1 support teams.
Mar 2005 - Present
Certified Pharmacy Technician
Walgreens, Full-Time
- Ordering, supplying, and maintaining inventory within a business environment.
- Working as a team in groups and with others to finish projects accurately and on time.
- Fixing and repairing printers, computers & office equipment when needed.
- Answer questions in person and via telephone while providing excellent customer service.
Nov 2009 - Dec 2012
Android / iOS Developer
Bitt-Labs, Part-Time
- Developing in native code as well as 3rd party SDK's.
- Designed and created applications and games with over 10,000 downloads.
- Created, hosted, & managed websites, email accounts, databases etc.
- Provided technical support via telephone, and in person regarding all technical aspects of the clients business.
Apr 2007 - Jan 2011
Web Administrator / Developer
Pro-Turf Landscape & Irrigation
- Created and managed, websites, & email accounts.
- Provided technical support via telephone, and in person regarding all technical aspects of the clients business.
- Repaired computers on site, installed applications and OS's. (Pc & Mac)
Technical Skills
Knowledge
Hardware: Thorough understanding of all computer hardware, CD/DVD, CPU, Memory, Solid/spinning disks, Motherboards, Input devices, Peripheral's, Network Cards, Power Supplies, Power Protection (UPS).
Data Management: RAID (0, 1, 10, 5, 6, JBOD), NAS, Backup and recovery, Remote Access, FAT, FAT32, NTFS, UDF, HFS, HFS+, HDFS, Recovery, SAMBA, and FTP.
Networking: TCP/IP, DHCP, DNS, Wired/Wireless, Sharing, Print Servers, Wireless Printers, Remote Data Access, SCCM, Remote Desktop, VPN Connectivity (SSL & Point to Point VPN).
Server: System Managment, Network Storage, Performance Monitoring, Email account management, WebMail access, Filtering, Mailing Lists, Bandwidth Control, Stats, Resource Managment, SSH / Shell Access, SSL / TLS, Terminal Server, POP/IMAP/MAPI/Outlook, Active Directory,, PowerShell, Security & Access.
Systems
Windows: 9X/NT/2000/XP/2K3/Vista/7/8/Server2012
Linux: SUSE, Ubuntu, RedHat, Fedora, Rasbian, Kali, BackTrack
Mac: OSx v10.4 - 10.9
Mobile: iOS, Android, Windows Mobile, BlackBerry
Virtual Environments: VMware, Hyper-V, VirtualBox, Parallels, Wine
Server/Database: (working knowledge): SQL, MySQL, phpMyAdmin, Cpanel, WHMCS, & phpBB.
Languages
HTML, Java, LUA, Visual Basic
Working knowledge: C, C#, XHTML, Action Script, CSS
Certifications (planned)
A+
Net+
Currently Leanring:
MCSA: Windows Server 2012
VMware Certified Professional 5 (VCP5-DCV)
Education
ITT-Technical Institute
Sept 2007- 2009
Associate in Applied Science — 3.87 GPA
Working knowledge: C, C#, XHTML, Action Script, CSS